Legal
Terms & Conditions
These terms apply when you request a quote or order custom patches from The Customized Patches. Last updated 26 August 2026.
Who we are
These terms are issued by The Customized Patches, a UK manufacturer trading under that name. Business address: 41 Hornsey Park Road, London N8 0JU. Email info@thecustomizedpatches.com or phone +44 7577 788244 (Monday–Friday, 9am–6pm UK time).
Quotes and mockups
Quotes are based on the artwork, size, quantity, backing, and finish you provide. Every quote includes a free digital mockup, usually within 12 hours. We do not start production until you approve the mockup in writing (email or the channel you chose on the form).
Minimum order
The minimum order is 5 patches per design. A second size, colourway, or backing counts as a second design with its own 5-piece minimum.
Artwork and rights
You confirm that you have the right to use the artwork you send. We manufacture from your files. We do not copy protected official insignia, ranks, or trademarks without authorisation.
Production and delivery
Typical production plus UK-wide shipping is 7–12 business days after written approval. Dates are estimates, not guarantees. Rush options may be available on request. Shipping is free UK-wide after mockup approval.
Colour and material matching
We match Pantone and brand colours as closely as thread, yarn, PVC, print, or leather allows. Slight variation between mockup, material, and final patches is normal.
Contact
Questions about these terms: info@thecustomizedpatches.com or +44 7577 788244. Business address: 41 Hornsey Park Road, London N8 0JU.