Legal
Privacy Policy
This policy explains what information we collect when you request a quote or contact us, and how we use it. Last updated 26 August 2026.
Who we are
The Customized Patches is a UK custom-patch manufacturer. You can reach us at info@thecustomizedpatches.com or +44 7577 788244.
Information we collect
When you submit a quote or contact form we collect the details you provide: name, email, phone number, message, artwork files, patch type, size, quantity, backing, and any budget notes. We also receive technical data such as IP address, browser type, and pages visited through Google Tag Manager and similar analytics tools.
How we use it
We use this information to prepare mockups, quote and produce your order, reply to enquiries, improve the website, and meet legal or accounting duties. We do not sell your personal data.
Sharing
We share data only with services needed to run the business, such as email delivery, analytics, and payment or shipping partners when you place an order. Those providers may process data in the UK, EEA, or other countries with appropriate safeguards.
Retention and your rights
We keep enquiry and order records for as long as needed to fulfil the job, handle aftercare, and meet tax or legal requirements. Under UK GDPR you may ask to access, correct, or delete your personal data, or to restrict processing. Email info@thecustomizedpatches.com to make a request. You can also complain to the Information Commissioner’s Office (ICO).
Cookies
We use cookies and similar tags (including Google Tag Manager) to measure traffic and improve the site. You can control cookies in your browser settings.